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General terms and conditions

All online purchases on the website boutique.sessun.com are subject to your having first read and accepted these general terms and conditions of sale.

1. Definitions

  •  Article : Products of any kind proposed for sale (electronic trading service) on the Site
  •  Customer : A non-trading private individual submitting the Order and holding full legal capacity.
  •  Order : A commitment to buy all the Articles selected by the Customer via the Site’s electronic trading service.
  •  Site : A trading site published by Sessùn and accessible at the following address boutique.sessun.com.

2. Introduction

Boutique.Sessùn is published by Sessùn, a company with capital of 60,192 euros, whose registered office is at 10 boulevard du Collet, 13008 Marseille and registered in the Business and Companies' Register, Marseille, under number B 429 204 282, and whose intra-community VAT number is FR35429204282.
The general terms and conditions of sale set out below apply to all orders placed with Sessùn for all the articles and services proposed on sessun.com. They may be accessed on the Site at all times.
Sessùn reserves the right to adapt or modify these terms and conditions at any time, the version of the general terms and conditions of sale applicable to any transaction being the one shown online on www.sessun-boutique.com at the time of the order. Therefore, the fact of placing an order implies that the customer accepts these terms and conditions unreservedly.

3. Warning

The Articles on the Site are sold exclusively on a retail basis to private individuals.
In no circumstances may the Site be used by professional retailers, alone or as a group, regardless of the methods they use to sell their products (Internet market-places, shopping centres, intermediaries or physical shops in particular). The Customer therefore acknowledges and accepts that the Articles may only be purchased in quantities equivalent to a consumer’s average needs in terms of the number of Articles ordered in a single order and the number of individual Orders, respecting the usual quantity ordered by an average consumer for the same product. Sessùn reserves the option of refusing an order that has obviously been confirmed by a professional retailer customer.
Sessùn reserves the option of closing any customer account and consequently refusing any sale to a Customer in the following cases:
Failure to pay for one or more previous Orders,
Wrongful, unfair or fraudulent use of the ordering service proposed on the Site or use that does not comply with any one of the Customer’s obligations as defined in the GTCS.
In this case, Sessùn will send an email to the Customer concerned at the address given by the latter when her customer account was set up, informing her that her ID and password have been de-activated and her account has been closed.
The Customer is generally informed of the fact that her account may be closed following her first request sent by email to Sessùn.

4. Customer

At the moment when the Customer’s personal details are being recorded, the latter must ensure that the details she provides are complete and accurate. If there are any errors in the wording of the recipient’s contact details, Sessùn may not be held liable for the fact that it is not possible to deliver the product.

5. Products

The products proposed for sale are those described on the Site on the day on which the Internet user consults the site, within the limit of available stock. Sessùn takes the greatest possible care with the presentation and description of its products in order to provide the Customer with the maximum amount of information. However, it is possible that there may be small errors on the Site, which the Customer acknowledges and accepts.
As returns are possible, you may receive an item that has been previously returned by another person. Only items that are undamaged and unworn are accepted; they are checked meticulously before being returned to stock.
In all cases, if the delivered product does not match its description on the Site, the Customer may either exercise her right of withdrawal or invoke Sessùn’s compliance guarantee, in which case Sessùn will either exchange the item or refund the price invoiced (totally or partially).

6. Orders

Orders must be placed on the Site in compliance with the procedure put in place by Sessùn, which consists of a succession of different stages that the Customer must go through to confirm her order. The confirmation of any order by the Customer is considered to be a contract of sale and an acceptance of all the stipulations of these GTCS.
Sessùn will send the Customer a confirmation email summarising the order (products, price, quantity, etc.). To this effect, the Customer formally accepts the use of emails by Sessùn to confirm the contents of her order. In all cases, the invoices are available on the “My account” page.
The Customer has a period of 15 (fifteen) calendar days in which to exercise her right of withdrawal, commencing on the receipt of the parcel.

7. Prices and payment arrangements

The prices of the products are shown in euros and include VAT, but do not include carriage charges.
The total order price (including VAT and carriage charges) is shown in the basket.
All the prices shown are calculated to include value added tax (VAT), which may vary according to the invoicing country.
For sales outside the European Union, prices are understood to be FOB ex Paris. We will cover the cost of customs clearance and the payment of the various duties or taxes.
Sessùn reserves the right to change its prices at any time but the products will be invoiced in accordance with the prices in force when the order is recorded, subject to availability.
The products must be paid for in cash on the day of the actual order.
Purchases are paid for via the secure platforms of our partner CIC payment / Paypal. The Customer expressly acknowledges that, by communicating her bank card number to Sessùn, she is giving authorisation for her account to be debited for the value of the products she has ordered.
The details recorded and kept by Sessùn constitute proof of the order and all the transactions that have taken place. The details recorded by CIC / Paypal constitute proof of the financial transactions.

8. Delivery

Deliveries are carried out by DPD and La Poste, Monday to Friday, depending on the option chosen by the Customer when confirming her order.
The products are delivered to the delivery address given by the Customer, it being specified that this must be the home address of the Customer, a private individual of her choice or a legal entity (delivery to her company address). Products may not be delivered to hotels or PO boxes.
Orders are dispatched within 24 (twenty-four) hours on average, but the delivery time may be extended to up to 10 (ten) working days. To ensure that products are delivered within this period, the Customer must ensure that she has given full, accurate information concerning the delivery address (such as: street no., building and staircase no., access codes, names and/or intercom numbers, etc.).
Sessùn will deliver orders within a maximum of 14 (fourteen) working days for a delivery within Metropolitan France and 20 (twenty) working days for an international delivery, commencing the day after confirmation of the order. If this delivery time is exceeded and the delay is not justified by a case of force majeure, the Customer may request that the sale be cancelled and obtain a refund of the sums paid in respect of the sale within a maximum of 14 (fourteeen) days.
The timings given above are for guidance purposes only and are the average times taken to process and deliver an order. Sessùn may not be held liable for the consequences of a delivery delay for which it is not responsible. Furthermore, on the day after a collection has been put online, the delivery time may be extended to 10 (ten) days due to the volume of orders.

9. Refunds and returns

The Customer may request a refund on her order for up to 15 (fifteen) days following receipt of the said order. The company will cover the cost of returning the products if they have been ordered in France or from abroad; they are returned at the customer’s risk. The products must be returned in their original packaging and in their original condition, new, unworn and unwashed.
Lingerie products such as bodies, socks and other lingerie articles may not be returned or exchanged.
To return a product, the Customer must follow the procedure shown on the Frequently Asked Questions page.
The deadline by which Sessùn will refund the Customer if the latter withdraws from the sale is 30 (thirty) days, once the product for which the Customer has withdrawn has been recovered. In all cases, Sessùn will cover the cost of the return if the product delivered is different from the product ordered or is damaged. If the Customer fails to comply with these terms and conditions, particularly the terms and conditions relating to returns or exchanges, Sessùn may decide not to refund the cost of the Products concerned.

For returns coming from countries outside the European Union: returns must be sent as Parcel (equivalent to Ordinary Package).

It is important to check the “Retour” box (return of goods) in the category and to provide the description of the merchandise in customs declaration CN23: the description of the merchandise and indicate return of merchandise. It is also necessary to attach the invoice of the order in question to prove that it involves the same merchandise.

No return must be sent using EMS (express mail service) or Priority. If there are fees to be paid upon receipt of the package, it will automatically be refused.

10. Guarantees and liabilities

Sessùn has only an obligation of means in relation to all the stages in accessing the site, from the order process to the dispatch of the parcel and subsequent services. Sessùn may not be held liable for any inconvenience or damage inherent to the use of the Internet, particularly a breakdown in the service, an outside intrusion or the presence of computer viruses, or any proven force majeure event, in accordance with the law and case law.
In the event of a case of force majeure, the party concerned must inform the other party with 2 (two) weeks of the occurrence of the event, by letter sent by recorded delivery. All the parties’ obligations will be suspended for the duration of the force majeure event, with no compensation payable on either side. If the force majeure event continues for more than three (3) months, the contract concerned may be terminated as of right with no compensation payable to either party.
In accordance with order no. 2005-136 of 17 February 2005 of the Consumer Code / Civil Code, all the applicable texts are reproduced below:

Art. L. 211-4. of the Consumer Code: The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists on delivery. She is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if she assumed responsibility for it or had it carried out under her responsibility.

Art. L. 211-5. of the Consumer Code: To conform to the contract, the product must:

1. Be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or her representative, including advertising and labelling;

2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

Art. 1641 of the Civil Code: A seller is bound by a guarantee on account of any latent defects in the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had she known of them.

Art. 1648 section 1 of the Civil Code: Proceedings resulting from actionable defects must be instituted by the buyer within two years of discovering the defect.

11. Cookies

The Site uses cookies. A cookie is a computer file which is stored on the hard disk of the Customer’s computer. On the Sessùn site, cookies are used to identify the customer during a purchase from the e-shop and also for the purposes of collecting statistics (Piwik, Google Analytics)

The Customer retains the option of refusing cookies by configuring her Internet browser. She then loses the possibility of personalising the service delivered by Sessùn via the Site.

12. Intellectual Property

The entire content of the Site (illustrations, texts, wording, trademarks and images) is the property of Sessùn. All partial or total reproduction of the content by any process whatsoever and on any medium whatsoever is subject to prior, express authorisation.
Sessùn cannot give the Customer permission to copy, display or distribute any content for which the Customer does not have an intellectual property right. Any use of this content in violation of the rights held over this content by third parties constitutes an infringement of copyright, which is severely punished by the Intellectual Property Code. Sessùn may in no circumstances be held liable for the violation by a Customer of any rights held by third parties and perpetrated as a result of the latter’s activities on the Site.

13. Personal information

Sessun collects personal information which concerns you. This information is only used within the framework of your business relationship with Sessun and is never shared with third parties or resold. Furthermore, your bank information is never in our possession. Transactions are entirely handled by CIC or PayPal.

In conformity with the “information systems and freedoms” law of 6 January 1978, modified in 2004, Sessun has filed a declaration with the CNIL (Commission Nationale Informatique et Libertés), under no. 1876730, indicating that it collects and processes your personal information.

By virtue of these legal provisions, you have the right to access, oppose, rectify and eliminate the information that concerns you.

To exercise these rights, it suffices to send an email to the following address: hello@sessun.com